Frequently Asked Questions

Ordering

How do I place an order?

Simply browse our products, add items to your cart, and proceed to checkout. You can check out as a guest or create an account for faster future purchases.

What payment methods do you accept?

We accept Visa, Mastercard, PayFast, and EFT bank transfers. All payments are processed securely.

Can I modify my order after placing it?

Contact us immediately at info@statikko.co.za if you need to modify your order. Changes may be possible before shipping.

Delivery

How long does delivery take?

Standard delivery takes 3-5 business days. Express delivery is 1-2 business days.

How can I track my order?

Once your order ships, you'll receive an email with tracking information. You can also track your order in your account dashboard.

Do you deliver nationwide?

Yes! We deliver to all provinces in South Africa.

Products

Are all products brand new?

Yes, all products are brand new and sealed unless specifically marked as open-box or refurbished.

Do products come with warranty?

Yes, all products come with full manufacturer warranty. See our Warranty page for details.

Can you help me choose components for my PC build?

Absolutely! Use our PC Builder tool or contact our support team for personalized recommendations.

Returns & Support

What is your return policy?

We offer a 30-day return policy on most items. See our Returns Policy for full details.

What if I receive a damaged item?

Contact us immediately with photos of the damage. We'll arrange a free return and replacement.

How do I contact customer support?

Email us at info@statikko.co.za or call 087 152 9750 during business hours (Mon-Fri, 8am-5pm).

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